For Customers

Customer resources in one place.

A practical hub for FileWave customers: learning, documentation, community, support, downloads, certificates, installers, and requests that do not belong in a sales form.

Learning & training

Learn FileWave and keep improving the environment.

FoundrySelf-paced FileWave lessons and guided videos.Knowledge BaseProduct documentation and proven operational guidance.Content PacksTemplates and reports for common operational and compliance needs.Certified Administrator ProgramAdministrator training and certification information.

Community & support

Get help, share ideas, and follow what is changing.

Discord communityPeer discussion and real-time community engagement.Product roadmapSee planned work and product direction.Support portalOpen and manage technical support requests.Maintenance scheduleCloud hosting maintenance and service-window information.

Tools & downloads

The operational links customers ask for.

Download latest versionCurrent FileWave software and release downloads.Push certificatesUpload and manage CSRs for device enrollment workflows.Custom installer builderCreate installers tailored to a specific environment.Support resourcesTools used with the FileWave Support team during troubleshooting.

Additional requests

Need licenses, billing help, hosting guidance, or a referral path?

Use Contact if the request does not fit cleanly into documentation or support. Route the request and we will get it to the right team.

Contact FileWave

Common questions

Common questions for evaluators and admins.

What resources are available for FileWave customers?

Customers can find routes to technical support, knowledge base documentation, Academy learning, Foundry community, roadmap, release history, professional services, and account help.

Where should customers report technical issues?

Technical issues should go through the official support route so cases, context, and troubleshooting can be handled securely and consistently.

Where can customers track product direction?

Customers can use roadmap and release-history links to understand product direction, recent releases, and operational planning considerations.